Policy on returns and exchanges

At NCBazaar, customer satisfaction is important to us. As a multi-vendor marketplace, each store manages its own returns in accordance with the following platform standards.

Return Period

Customers may request a return within 14 days of receiving their order.

Eligible Returns

Items must:

  • Be unused and in original condition

  • Include original packaging and tags

  • Not fall under non-returnable categories

Non-Returnable Items

  • Personal hygiene products

  • Underwear & swimwear

  • Opened cosmetics

  • Perishable goods

  • Customized or digital products

Return Shipping

  • If return is due to customer preference, return shipping is paid by customer.

  • If item is damaged or incorrect, vendor covers return shipping.

Refunds

Refunds will be processed to the original payment method within 5 business days after inspection.

Exchanges

Exchanges are subject to stock availability.

Dispute Resolution

NCBazaar reserves the right to review and make final decisions in disputes between customers and vendors.