Policy on returns and exchanges
At NCBazaar, customer satisfaction is important to us. As a multi-vendor marketplace, each store manages its own returns in accordance with the following platform standards.
Return Period
Customers may request a return within 14 days of receiving their order.
Eligible Returns
Items must:
-
Be unused and in original condition
-
Include original packaging and tags
-
Not fall under non-returnable categories
Non-Returnable Items
-
Personal hygiene products
-
Underwear & swimwear
-
Opened cosmetics
-
Perishable goods
-
Customized or digital products
Return Shipping
-
If return is due to customer preference, return shipping is paid by customer.
-
If item is damaged or incorrect, vendor covers return shipping.
Refunds
Refunds will be processed to the original payment method within 5 business days after inspection.
Exchanges
Exchanges are subject to stock availability.
Dispute Resolution
NCBazaar reserves the right to review and make final decisions in disputes between customers and vendors.